At Modern Rugs Home, we strive to make your shopping experience seamless from checkout to delivery. Please review our shipping and returns policy below to ensure you’re fully informed about our processes.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to meet your needs:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.
International Shipping
For international orders:
- Customers are responsible for any customs fees, taxes, or duties
- Please ensure your shipping address is complete and accurate
- Delivery times may be longer than estimated due to customs processing
Returns & Exchanges
We want you to love your Modern Rugs Home products. If you’re not completely satisfied, you may return most items within 15 days of delivery.
Eligibility Requirements
To qualify for a return or exchange:
- Item must be in original condition (unused, unwashed, with all tags attached)
- Original packaging must be included
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned due to hygiene reasons or product nature:
- Food and drink gifts (including coffee machines)
- Electrical items (fans, irons, kitchen scales)
- Personalized or custom-made products
- Seasonal items (Easter product picks, seasonal decor)
- Opened adhesives, tapes, and paint products
How to Return an Item
Step 1: Submit Your Request
Email our customer service team at [email protected] within 15 days of receiving your order with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Modern Rugs Home Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Details:
– Product Name: [Product Name]
– Reason for Return/Exchange: [Please specify]
– Preferred Resolution: [Refund/Exchange for [Product Name]]
I confirm that the item is in its original condition with all packaging and tags intact.
Best regards,
[Your Full Name]
[Your Contact Number]
Step 2: Receive Return Authorization
Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not send items back without this authorization.
Step 3: Package and Ship Your Return
Securely package your item(s) in the original packaging, include all accessories and documentation, and clearly mark the RMA number on the outside of the package. Ship to:
Modern Rugs Home Returns
2552 Corpening Drive
Royal Oak, US 48067
Note: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service.
Refund Process
Once your return is received and inspected (typically within 5 business days of arrival), we will process your refund or exchange:
- Credit card/PayPal payments: Refunds will be issued to your original payment method within 7-10 business days after approval
- Bank transfers: May take 10-14 business days to appear in your account
Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we will ship the new item once the return is processed, using your preferred shipping method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost to you.
International Returns
For customers outside the United States:
- You are responsible for any customs fees, taxes, or duties associated with the return
- Please clearly mark the package as “RETURNED GOODS” to avoid additional charges
- Refunds will be issued in US Dollars; currency conversion differences may apply
Need Help?
Our customer service team is happy to assist with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.
This policy was last updated on [Insert Date]. Modern Rugs Home reserves the right to modify this policy at any time.