FAQ

We specialize in home transformation products including rugs, runners, doormats, wallpaper, paint, and seasonal decor items. We also offer a selection of gifts, kitchen appliances (like coffee machines and scales), and DIY essentials to help you create your perfect living space.

Our products combine contemporary design with practical functionality, focusing on pieces that elevate living spaces with modern elegance. We cater to design-conscious customers who value both style and quality in their home decor.

Consider the room layout and furniture placement. A good rule is to leave 18-24 inches of bare floor around the rug’s edges in living areas. For dining rooms, the rug should extend at least 24 inches beyond the table on all sides to accommodate chairs.

Most of our paints and wallpapers are versatile, but we recommend checking product specifications for moisture resistance if using in bathrooms or kitchens. Our customer service team can help you select the right products for specific spaces.

Seasonal items are typically available for limited periods. We recommend ordering holiday decor well in advance and considering our faster shipping options to ensure timely delivery for seasonal celebrations.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and can track order history.

We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t yet been processed for shipping.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Currently, we don’t offer installment plans directly, but you may be able to use this option through PayPal if available in your country.

We offer two shipping methods:
Standard Shipping ($12.95): Delivered via DHL or FedEx, typically arriving 10-15 days after dispatch with package tracking.
Free Shipping: Available for orders over $50, delivered via EMS, typically arriving 15-25 days after dispatch with basic tracking.

All orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships from our Michigan warehouse.

Yes, we ship worldwide (excluding some remote areas and parts of Asia). International customers may be responsible for customs duties or taxes upon delivery, which vary by country.

Once your order ships, you’ll receive an email with tracking information. Use the provided tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.

Please inspect your delivery immediately. If there are any issues, contact us within 48 hours at [email protected] with photos of the damage and your order number.

We accept returns within 15 days of delivery. Items must be in original condition with all packaging. Please contact us to initiate a return and receive instructions.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.

Once we receive your return, refunds are processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your bank or payment provider.

Yes, we’re happy to help with exchanges. Please contact us at [email protected] with your order number and the item you’d like to exchange.

Our friendly team is available via email at [email protected]. We typically respond within 24-48 hours.

Modern Rugs Home
2552 Corpening Drive
Royal Oak, MI 48067
United States